- Why should I subscribe to BLADE?
Subscriptions have many benefits, making them an attractive and modern way to interact with your favorite products, in this case, beer! The main perk with our BLADE subscription is convenience—no scheduling, no reordering, no messing around. If you're someone who enjoys fresh draught beer tapped from the BLADE keg, then it's perfect. It's the same beer you were already ordering, but without the hassle! And of course, not forgetting the cost savings you make.
- Can I subscribe more than once?
Our BLADE subscription service currently allows for only one subscription plan per account and household address.
- Can I gift this to someone?
You can certainly send it to somebody else's address, but please be aware that the plans aren’t transferable so you will be responsible for the payments and contract.
- Do I need to have an account to sign up for a BLADE subscription?
Yes. When you click subscribe, you'll be asked to login with your existing account details, or if you're new to Drinkies you can enter proceed to create an account, before signing up for the BLADE subscription.
- Will the kegs I receive have a good shelf life?
We guarantee good beer quality of fully sealed BLADE Keg for at least 1 month after purchasing from our website. Once you’ve opened your BLADE Keg, the beer is guaranteed to stay fresh for 21 days, if stored in a running BLADE machine. You can find the best-by date on the side of your keg. We guarantee the quality of the beer through the end of the month noted. After this date, quality may decrease. In general, we recommend storing your keg in a cool and dry location, for instance the fridge. That will ensure the best beer taste and experience.
- Can I change the beers I receive in my BLADE subscription?
Unfortunately, you can only select the beers and quantity of kegs you require when you create your subscription. If you wish to amend the beers in your subscription, you will have to cancel your current plan and re-subscribe.
- Can I pause my BLADE subscription?
Unfortunately, you may not pause the subscription. Alternatively, you may cancel the existing BLADE subscription and re-subscribe to a new plan. If you require any changes made to your billing or delivery details, please contact us at XXXXXXXX
- Can I cancel my BLADE subscription?
All cancellations must be made at least 72 hours before subscription renewal in order to cancel your subscription prior to your next renewal. If we receive your cancellation less than 72 hours before your renewal, you will be charged for the following month and your subscription will be canceled the month after.
- What modes of payment are accepted?
We accept debit and credit card payments.
- When will my order be charged?
Your card will only be charged upon successful receipt of your order. You will receive an email update when your order is confirmed. Occasionally, emails may end up in your Junk or Spam mail folder. You may also refer to your bank statement for transaction details. Please note that the transaction might take up to 3 business days to show on your bank statement, dependent on your chosen bank’s practices.
- When are payments taken for BLADE subscription?
Your first payment is taken upon signing up to your preferred BLADE subscription. Your order will then be prepared and delivered; this will usually be within 2-3 working days. Your next payment will then be on the same calendar date the following month.
- Can I change my billing or payment details?
If you require any changes made to your billing or delivery details, please contact us at XXXXXXXX
- Can I request for a refund on my order to Drinkies?
If you are not 100% satisfied with the product(s), get in touch with our customer support within 24 hours of receipt, and we’ll try our best to assist you in resolving the matter. Please note that as our products are perishable and sensitive to storage conditions, requests will be reviewed on a case-by-case basis for health and safety reasons.
- Where do you deliver?
Only to valid residential, corporate, or home addresses within Singapore.
- How early can I schedule a delivery in advance?
All orders for draught beer kegs must be placed at least 3 working days before intended delivery date.
- What are your delivery time slots?
You may choose your preferred delivery date (at least 3 working days in advance) and choose either the 9am to 1pm or 1pm to 5pm slot.
- Can I change my delivery address?
If you require any changes made to your billing or delivery details, please contact us at XXXXXXXX
- When will I receive my first BLADE subscription delivery?
Between 2-3 working days upon subscription.
- What is the delivery fee for BLADE subscription?
The delivery fee for BLADE subscription is included within the subscription plan.
- What is the delivery fee for draught beer kegs?
There is a $5.50 charge per 8L keg, and a $25 charge per 15L/20L/30L keg.
- What is the installation fee?
All 15L/20L/30L beer kegs require the set-up and installation of a mobile beer dispenser to dispense the beer. These dispensers will be delivered with your kegs and set-up for you at your event and collected back afterwards. The installation fee will be dependent on how many brands of beer you purchase—each mobile beer dispenser can be used for up to two brands of beer ( i.e. three or four brands of beer will require two mobile beer dispensers, and so on). The installation fee for one mobile beer dispenser is $273.30.
For 8L kegs, one BLADE machine is provided. The installation of one BLADE machine is $25.
If you purchase 5 or more kegs of any brand of beer of any keg size, the total installation fee will be waived. - What is Machine Return Collection Time (within 7 days of event)?
All 8L/15L/20L/30L beer keg purchases require the set-up and installation of a mobile beer dispenser, which is included in the installation fee. These mobile beer dispensers will be delivered with your kegs and set-up for you at your event. You will need to select a time slot for us to collect the mobile beer dispensers back, within the next 7 days after delivery.
- Where do you deliver?
Only to valid residential, corporate, or home addresses within Singapore.
- How early can I schedule a delivery in advance?
All orders for draught beer kegs must be placed at least 3 working days before intended delivery date.
- What are your delivery time slots?
You may choose your preferred delivery date (at least 3 working days in advance) and choose either the 9am to 1pm or 1pm to 5pm slot.
- Can I change my delivery address?
If you require any changes made to your billing or delivery details, please contact us at XXXXXXXX
- When will I receive my first BLADE subscription delivery?
Between 2-3 working days upon subscription.
- What is the delivery fee for BLADE subscription?
The delivery fee for BLADE subscription is included within the subscription plan.
- What is the delivery fee for draught beer kegs?
There is a $5.50 charge per 8L keg, and a $25 charge per 15L/20L/30L keg.
- What is the installation fee?
All 15L/20L/30L beer kegs require the set-up and installation of a mobile beer dispenser to dispense the beer. These dispensers will be delivered with your kegs and set-up for you at your event and collected back afterwards. The installation fee will be dependent on how many brands of beer you purchase—each mobile beer dispenser can be used for up to two brands of beer ( i.e. three or four brands of beer will require two mobile beer dispensers, and so on). The installation fee for one mobile beer dispenser is $273.30.
For 8L kegs, one BLADE machine is provided. The installation of one BLADE machine is $25.
If you purchase 5 or more kegs of any brand of beer of any keg size, the total installation fee will be waived. - What is Machine Return Collection Time (within 7 days of event)?
All 8L/15L/20L/30L beer keg purchases require the set-up and installation of a mobile beer dispenser, which is included in the installation fee. These mobile beer dispensers will be delivered with your kegs and set-up for you at your event. You will need to select a time slot for us to collect the mobile beer dispensers back, within the next 7 days after delivery.
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